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This policy explains how Ergon Plumbing collects, uses, stores, and protects information when you visit our website or request plumbing services anywhere in Connecticut.
We collect information you choose to provide when you call us, request service, submit a contact form, request an estimate, or communicate with our team. This may include your name, phone number, email address, service address, and details about your plumbing issue.
We may also collect limited technical information automatically when you visit our website, including browser type, device information, pages viewed, referral source, and approximate location derived from your IP address.
When you contact Ergon Plumbing by phone or through our website, we use your information to respond to your request, schedule service, dispatch technicians, send appointment updates, and provide estimates or invoices.
Phone calls may be logged or recorded for quality assurance, training, scheduling accuracy, and customer service documentation where permitted by law.
Our website may use cookies, similar technologies, and analytics tools to understand visitor behavior and improve site performance. This includes Google Analytics and related advertising or measurement tools configured on our website.
These tools may collect information such as pages visited, session duration, device type, and general geographic region. You can manage cookies through your browser settings.
We use personal information to provide plumbing services, respond to inquiries, improve our website, maintain internal business records, prevent fraud, and comply with legal obligations.
We may also use your information to send service-related follow-up messages, estimate updates, appointment reminders, warranty communication, or limited promotional outreach related to our services. You may opt out of non-essential marketing communications at any time.
We do not sell your personal information. We may share information with trusted service providers who help us operate our website, process leads, schedule work, manage communications, analyze site traffic, or support our business operations.
We may also disclose information when required by law, to protect our rights, investigate misuse, or complete a business transaction involving our company or assets.
Depending on where you live, you may have rights to request access to the personal information we hold about you, request correction or deletion, or ask about categories of information collected and disclosed. California residents may also have rights under the California Consumer Privacy Act and related laws.
To exercise privacy rights, contact us using the information below. We may need to verify your identity before processing certain requests.
We use reasonable administrative, technical, and organizational safeguards to protect customer information. No website or digital transmission is completely secure, so we cannot guarantee absolute security.
We retain information only as long as reasonably necessary for customer service, operations, legal compliance, recordkeeping, dispute resolution, and warranty or follow-up purposes.
For privacy requests or questions, contact Ergon Plumbing at (203) 945-7181 or info@ergonplumbing.com. You may also write to our Connecticut service team through our contact page.